September 15, 2012

NPS needs more transparency to inspire customers’ trust

NPS needs more transparency to inspire customers’ trust

For a retail investment product that was designed to offer retirement income to millions of people who lack options to invest for their sunset years, the National Pension System (NPS) has everything going for it: state-of-the-art architecture, lowest-cost model and a regulator entrusted with the job to regulate as well as develop the market for the product.

Sadly, the product hasn’t really gained enough traction in three years since it was launched in 2009. Troubled by the poor uptake of NPS, the Pension Fund Regulatory and Development Authority (PFRDA) has taken a series of measures to increase its footprint, but in doing this it seems to have committed one cardinal error. As a regulator it has failed to uphold its most fundamental role: of making full disclosures and enforcing transparency.

At least four out of six pension fund managers that handle funds for the private sector at present have sub-contracted fund management to mutual fund companies by investing in their index funds rather than creating their own index funds. There are three fund options that NPS offers: government securities, fixed income instruments other than government securities and equities. In case of equities, in which you can invest no more than 50%, investments have to be made in index funds that replicate either BSE’s Sensex or the National Stock Exchange’s Nifty.

However, in doing so, they are well within rules. PFRDA allowed them to invest through existing index funds of non-sponsored mutual fund companies as pension fund managers claimed that the money they received was not enough to invest directly in the indices. While PFRDA considered the fund managers’ case of paucity of funds, it failed to tell NPS investors of this little detour. The industry argues that it’s an interim arrangement and once fund managers have sufficient corpus, which they do now, they would invest through their own index funds.

But this interim arrangement is not without impact. To begin with, with this discovery, NPS no longer remains the cheapest investment vehicle. On the face of it, existing NPS investors pay an annual fund management charge (FMC) of 0.0009% per annum, by far the lowest in comparison with other market-linked products, but in reality, they incur an added annual cost of the existing index funds. Index funds offered by mutual funds have an expense ratio or an annual cost of up to 1.5% a year that gets reflected in their net asset value (NAV). This makes NPS more expensive than index funds in India.

The fact that NPS has become expensive, although temporarily, is not the main worry. The worry is the lack of disclosure and transparency. A temporary increase in the effective fund management cost does not dent your returns significantly over a long investment horizon. For example, with a fund management charge of 1.75% per annum in NPS in the first five years, the FMC for NPS has been increased to 0.25% from November, and 0.25% subsequently for the next five years, an investor would still be better off in NPS speaking purely from the cost point of view as compared with a managed fund.

But it’s the lack of disclosure that dents the credibility of the product that is still struggling to become popular and is competing with other investment products that come with a better incentive structure for the distributor. When I first interviewed the first chairman of PFRDA, Dhirendra Swarup, who was instrumental in giving NPS its superior design, the one thought that resonated throughout the conversation was that NPS would be a pull product. In other words, it would not need the hard-sell of the distributor; owing to its design, flexibility and simplicity, consumers will automatically invest in the product. But in order to make NPS attract investors, full disclosure and complete transparency are essential at each step and for every little modification in the product.

Moreover, this is not the first time the problem of transparency or disclosure has come to the fore. Last year, Mint Money tried to work out numbers to see how the NPS funds had performed, but realized that pension fund managers had not disclosed historical NAVs or portfolios on their websites. When asked about the disclosures, they said the regulator had allowed them to not disclose all data on the website. Some of the pension fund managers have still not disclosed their portfolios on their websites.

Right now, PFRDA has an advantage of regulating a young product suite. By addressing issues of transparency and disclosures, the regulator will draw up robust boundaries for the product that will only go on to inspire customers’ faith. Even as PFRDA has the dual role of regulating and developing the sector, those roles needn’t be at loggerheads with each other.

No comments:

Post a Comment